Privacy Policy 

At Rinse & Repeat, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our content.

1. Information We Collect

When you visit our website or make a purchase, we may collect:
  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details.
  • Non-Personal Information: Browser type, device info, IP address, and site usage data collected via cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:
  • Process and fulfill your orders.
  • Communicate order updates, new drops, and promotional offers (only if you opt in).
  • Improve our website, services, and shopping experience.
  • Prevent fraudulent transactions and ensure security.

3. Cookies + Tracking

We use cookies to personalize your experience and analyze website traffic. You can disable cookies in your browser settings, but some features may not function properly without them.

4. Third-Party Services

We partner with trusted third-party providers (such as Shopify, Stripe, or PayPal) to process payments and ship products. These companies only use your data as necessary to perform their services.

5. Email + SMS Marketing

With your consent, we may send occasional emails or texts about new collections, sales, or exclusive updates. You can unsubscribe or opt out anytime.

6. Data Protection

We take your security seriously. All transactions are encrypted, and we do not store full credit card information.

7. Your Rights

You can request to access, update, or delete your personal information at any time by emailing us at rinseandrepeatoma@gmail.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised 10/15/2025.

Exchange Policy

1. Eligibility

  • Returns are accepted within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Items marked final sale (including limited drops, accessories, or discounted items) are not eligible for return or exchange.

2. How to Start a Return

Email rinseandrepeatoma@gmail.com with your order number and reason for return.
We’ll reply within 2–3 business days with next steps.

3. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee that we’ll receive your returned item.

4. Refunds

  • Once your return is received and inspected, we’ll notify you via email.
  • If approved, your refund will be issued to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable.

5. Exchanges

  • Exchanges are subject to inventory availability.
  • If your desired item is sold out, we’ll process a refund instead.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us within 7 days of delivery with photos and your order number. We’ll make it right ASAP.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check with your bank or credit card company. Processing times vary, but if it’s been more than 10 business days, reach out to us at rinseandrepeatoma@gmail.com